Ch 1 The Nature of Negotiation
Ch 2 Strategy and Tactics of Distributive Bargaining
Ch 3 Strategy and Tactics of Integrative Negotiation
Ch 4 Negotiation: Strategy and Planning
Ch 5 Ethics in Negotiation
Ch 6 Perception, Cognition, and Emotion
Ch 7 Communication
Ch 8 Finding and Using Negotiation Power
Ch 9 Influence
Ch 10 Relationships in Negotiation
Ch 11 Agents, Constituencies, and Audiences
Ch 12 Coalitions
Ch 13 Multiple Parties, Groups, and Teams in Negotiation
Ch 14 Individual Differences I: Gender and Negotiation
Ch 15 Individual Differences II: Personality and Abilities
Ch 16 International and Cross-Cultural Negotiation
Ch 17 Managing Negotiation Impasses
Ch 18 Managing Difficult Negotiations
Ch 19 Third-Party Approaches to Managing Difficult Negotiations
Ch 20 Best Practices in Negotiations