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English for General Services

English for General Services

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內容簡介

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  English is the primary language for communication around the globe. In this book, students will learn the basics of English for general services, from hosting guests in a restaurant to car rental services and social English language skills. At the end of the course, students should be able to communicate effectively in a wide range of business and general service-industry situations.
 
  This book categorizes general services into the following themes:
  ● Food & Beverages
  ● Hospitality
  ● Tourism
  ● Transportation
 
  In this book, students will:  
  ● discuss possible workplace scenarios
  ● learn basic and advanced vocabulary
  ● be exposed to listening and oral practice
  ● do role plays and task-based activities
  ● do exercises related to English for general services
 
 

目錄

Contents
Food & Beverages
Unit 1 Receiving Guests
Unit 2 Serving Drinks & Dessert
Unit 3 Customer Complaints
Review U1~U3
Hotel
Unit 4 Reception and Check-in
Unit 5 Hotel Service
Unit 6 Check-out and Dealing with
Complaints
Review U4~U6
Tourism
Unit 7 Booking Tickets
Unit 8 Tour Arrangement
Unit 9 Conducting a Tour
Review U7~U9
Transportation
Unit 10 Mass Transit
Unit 11 Water Transport and Cruises
Unit 12 Car Rental
Review U10~U12


 
 

詳細資料

  • ISBN:9789861477688
  • 叢書系列:職場專業英語
  • 規格:平裝 / 145頁 / 21.5 x 28 x 0.8 cm / 普通級 / 全彩印刷 / 初版
  • 出版地:台灣

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