Strategic Software Quality Management: How to Incorporate Sustainable Continuous Improvement Practices

This book introduces strategic management tools and techniques appropriate for use in software quality management. There has been a gap between strategic management and software quality, and the solutions for solving the problems and improving the software quality usually come from the experience of the IT experts; the managerial experience. This book helps people interested in software quality to go beyond the IT technical issues, and integrate strategic management tools with their technical knowledge to become more ready for the future, have long-term plans for solutions and improvements, take more strategic decisions even when compared with the competitors, and finally, reach sustainable continuous improvements.

This book, by bridging software quality management and strategic management, can be used by software quality practitioners for effective results. The software development process is usually studied with regards to its functional aspects and the attempts to improve the quality and performance are mainly concentrated on the technical side. The developers, testers, or engineers search for solutions mostly directed toward a local problem specific to a unit, department or code. What is often missing is grasping the big image of the problem, the managerial aspect. Even if all the technical staff are doing their tasks as they were planned, there is a vital need for identifying the bottlenecks and the points in need of improvements, alterations, and exclusions, together with tracking the progress and coming up with future strategies. This makes the software quality management activities intertwined with the strategic management concepts where strategic management enhances the quality management with its tools and techniques, and, in return, the software quality management provides the strategic management with insights on the technical issues, resulting in symbiosis. The highly competitive nature of the IT world makes it inevitable to take strategic tools and techniques into account and infuse them into the technical practices of software quality management.

This book encompasses the following chapters: analyzing the current situation, identifying the revisable points, determination of the strategies, tracking the progress, and achieving a sustainable improvement.

Dr. Mahsa Fidanboy has been working in the IT sector for almost 10 years mainly related to agile methods, software development standards and models, and IT service management. Before that, during her graduate programs, she studied information systems and R&D performance and wrote her Ph.D. thesis on the factors influencing R&A performance at technology parks. She is the author of the book ＂Organizations and complex adaptive systems＂. She holds international certificates in the fields of project management, agile methods, telecommunication, and IT-related frameworks and models. She has worked as IT management consultant at Fidanboy Consulting and has been working for a well-known software company located at Bilkent University Techno Park (Bilkent CyberPark) as a quality expert.

Dr. C. Öcal Fidanboy holds his PhD degree from Başkent University in Management and Organization, his Master’s degree from Cankaya University in Computer Engineering and another in Chemical Engineering from Hacettepe University, his Bachelor’s degree in Chemical Engineering and the other in Business Administration. In his twenty years of career life, he has worked for TUBITAK, Turk Telekom, and many other organizations and firms as a Quality Manager and Management Consultant. He taught many courses such as Sofware Quality Assurance & Management, Organization Theory, R&D Management, and Ethics in Educational Institutions at different universities as a part-time instructor and full-time faculty member. At the same time, he gives consultancy and training on IT management, software process management, CMMI, software project management, software quality assurance, software management standards, and strategic R&D management. He has received the title of associate professor and is currently a faculty member at Ostim Technical University.