請於收到商品10天猶豫期內(含例假日)，至會員專區線上申請換貨，並將完整商品、贈品、附件連同勾選完成的出貨明細表一併包裝妥善，憑退貨便代碼在48小時內，至7-ELEVEN ibon列印單據後，於櫃檯完成寄件。

Please go to the  My account to apply for a product exchange online within 10 days of the cooling-off period (including holidays) after receiving the product. Pack the complete products, gifts, and accessories together with the completed shipping schedule that has already been checked. With the return code, print the receipt via 7-ELEVEN ibon at the counter within 48 hours.

 

轉廠商出貨商品：目前僅提供線上申請退貨，您可參考如何退貨說明，若因商品瑕疵等因素欲辦理換貨，請洽詢客服人員。

Product shipped by vendor:
Currently, only online returns are available so that you may refer to the instructions on how to return. If you want to exchange products due to defects, please contact customer service.

 

※若您無法於線上申請換貨、售票網訂單，或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範)，請洽詢客服人員。

※If you are unable to apply online for exchanges, ticketing online orders, or the volume of the returned parcel exceeds the store regulations (detailed 7-ELEVEN packaging specifications), please contact customer service.

 

※退換貨申請依線上申請資訊為主。

※Return and exchange applications are based on online application.

 

※自行郵局寄回者，出貨明細表請勾選：處理方式_瑕疵換貨、原因及簽名，三聯電子發票若您於訂購時不同意由博客來代為處理發票及銷貨退回證明單者，辦理銷退者請蓋公司發票章，若未勾選處理方式，將視同以退貨方式處理。

※If you send back by your own post, please check the shipping details list: processing method_exchange defective products, reason, signature, and 3-part e-invoice. If you do not agree that Book Your Life will process invoices and sales return certificates on your behalf at the time of ordering, please affix the company's invoice stamp to those handling sales returns. If the processing method is not checked, it will be treated as a return.

 

※ 換貨不可換色、換size，只能更換相同商品，若您所訂購並非您需要的商品，請您改辦理退貨(請參考如何退貨)。而新品若未指定寄送地址，超商取貨者將寄送至會員地址，宅配出貨者將寄至訂單地址。

※ Change of color and size is not allowed for replacement, only the same product can be replaced. If the product you ordered is not what you need, please return it (by referring to how to return). If the new product does not specify the delivery address, it will be delivered to the member's address instead of a cash on delivery at a convenience store and the order address instead of home delivery.

 

※國內訂單(收/取件地為臺灣)，商品若已攜至國外欲辦理退換貨，自行寄回郵資將不退還，若辦理換貨，新品僅能寄送至臺灣(無法寄送海外)。建議您務必確認商品無瑕後再帶離臺灣。

※If the domestic order (receipt/pickup place in Taiwan) goods have been brought abroad and a return or exchange is required, the postage of self-return will not be refunded. For product exchange, new products can only be sent to Taiwan (cannot be sent overseas). It is advised that you confirm that the product is flawless before taking it out of Taiwan.

 

※海外訂單目前僅能線上申請瑕疵退貨，若個人因素辦理退貨，自行寄回郵資將不退還，若因商品瑕疵欲辦理換貨，請先洽詢客服人員。(請勿自行將商品寄回，若自行寄回請自行負擔寄回運費)

※For overseas orders, only a return of the defective product can be applied online. If the goods are returned for personal reasons, the postage for self-returning will not be refunded. If you want a product exchange due to a defect, please contact the customer service  first (Please do not send the goods back by yourself. If you send it back by yourself, please bear the shipping cost).

 

線上申請換貨說明Instructions for the application of product exchange online

收到包裹10天猶豫期(含例假日)內登入會員專區，於「訂單查詢」中的訂單編號下方點入「看完整內容」，點選上方【申請退貨/換貨】按鈕  (行動版請至「訂單查詢」中點入訂單編號申請)

※同一包裹，僅能申請一次

After receiving the parcel within 10 days of the cooling-off period (including holidays), log in to the member area, click "See the complete content" under the order number in "Order Inquiry", and click the [Apply for Return/Exchange] button above.

※The same package can only be applied once

進入退換貨申請畫面，請勾選欲退換貨的商品、處理方式、數量及原因，並填妥換貨商品的收件資訊後，再點擊「下一步」

After accessing the return and exchange application screen, please check the goods to be returned, the processing method, the quantity, and the reason, fill in the receiving information of the new goods, and then click "Next"

• 確認退換貨明細填寫正確後，點擊「送出申請」
• After confirming that the return and exchange details are filled in correctly, click "Submit Application"

• 申請成功 Successful application

• 請至「訂單查詢」查詢退貨編號，並於申請截止時間前完成寄件(您可參考7-ELEVEN退貨便說明)

• 於7-ELEVEN門市交寄退貨便包裹後，約3~4個工作日可收到您退回的包裹，屆時將以Mail通知您
• 提醒您，部分商品(如：3C、家電、或商品已拆封、…)因需經廠商檢測，故處理時間約需一週工作天，待廠商檢測完畢，我們將盡速為您安排換貨／退款事宜並以E-Mail方式通知您相關進度。

•     Please go to "Order Enquiry" to check the return number and complete the shipment before the application deadline (you can refer to the 7-ELEVEN return instructions).After delivering the returned parcel at the 7-ELEVEN store, you will receive your returned parcel within 3~4 working days, and you will be notified by Mail. Remind you that some products (such as 3C, home appliances, or products that have been opened,...) need to be inspected by the manufacturer, so the processing time will take about one week. After the manufacturer's inspection is completed, we will arrange a replacement for you as soon as possible. Refund matters and notify you of relevant progress by E-Mail.

​※請將退換貨商品妥善包裝，如有隨商品之贈品、附件請一併退回，退回商品無法回復原狀者，恐將影響退貨權益或負擔部份費用。

Please pack your returned goods properly. If there are gifts and accessories with the goods, please return them together. If the returned goods cannot be restored, it may affect the return rights or bear part of the cost.

 

※請您留意，若交寄尺寸不符規定，門市將拒收。

Please note that if the delivery size does not meet the requirements, the store will reject it

目前未提供換購其他商品的服務，請先將原商品辦理退貨，再重新訂購其他商品。

Currently, there is no exchange service for other products. Please return the original products before re-ordering other products.

由於換貨僅限更換相同商品，不同尺寸/顏色都視為是不同商品，故若您欲更換其他尺寸/顏色，請先將原商品辦理退貨，再重新訂購。

Since the exchange is limited to the same product, different sizes/colors are regarded as different products. Therefore, if you want to change to another size/color, please return the original product before re-ordering.

若您收到商品與您訂購的商品不符，短少或有破損、瑕疵的現象，請您可提供照片並通知客服中心辦理原商品退換貨服務。

If the goods you receive are not in conformity with the goods you ordered, are lacking or are damaged or defective, please provide photos and notify the customer service center to handle the return and exchange service of the original goods.

 

亦可參考如何換貨及如何退貨說明。

You may also refer to the instructions on how to exchange and how to return.

 

海外訂單若個人因素辦理退換貨，自行寄回郵資將不退還，若因商品瑕疵欲辦理退換貨，請先洽詢客服人員。(​請勿自行將商品寄回，若自行寄回請自行負擔寄回運費)

If overseas orders are returned or exchanged for personal reasons, the postage will not be refunded if they are sent back by yourself. If you want to handle the return or exchange due to product defects, please contact customer service first. (​Please do not send the product back by yourself, if you send it back by yourself, please bear the shipping cost)

 

目前博客來已提供線上申請換貨服務，詳見如何換貨說明。

自行郵局掛號(或包裹)方式寄回退換貨商品者，商品寄回代墊的郵資費用將退到您在博客來的帳戶餘額內。

At present, Books.com.tw has provided an online application for product exchange. Please refer to the instructions on how to exchange for more details.

If you return the goods by registered mail (or parcel) at a post office, the postage fee for returning the goods will be refunded to your account balance in Book Your Life.

 

提醒您 We are here to remind you:：

※轉廠商出貨商品、票務訂單，或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範)，請先洽詢客服人員，請勿自行寄回博客來。

※For product shipped by a vendor, ticket order, or return parcel of which the volume exceeds the store regulations (see 7-ELEVEN packaging specifications), please contact the customer service staff first. Do not return it to Book Your Life by yourself.

 

※海外訂單目前僅能線上申請瑕疵退貨，若個人因素辦理退貨，自行寄回郵資將不退還，若因商品瑕疵欲辦理換貨，請先洽詢客服人員。(請勿自行將商品寄回，若自行寄回請自行負擔寄回運費)

※For overseas orders, currently only defective returns can be applied online. If the goods are returned for personal reasons, the postage for self-returning will not be refunded. If you want to make an exchange due to a defective product, please contact the customer service first (Please do not send the goods back by yourself, if you send it back by yourself, please bear the shipping cost).

博客來收到您寄回的包裹後，將以e-mail與您確認，若欲更換的商品有庫存，商品將於三個工作天內為您寄出；若商品無庫存，則需請您稍候，我們將與廠商調貨，調貨時間可參考無庫存商品要調貨多久？

提醒您，部分商品(如：3C、家電、或商品已拆封、…)因需經廠商檢測，故處理時間約需一週工作天，待廠商檢測完畢，我們將盡速為您安排換貨／退款事宜並以E-Mail方式通知您相關進度。

After receiving the parcel you sent back, Books.com.tw will confirm with you by e-mail. If the item to be replaced is in stock, the item will be shipped for you within three working days; If the product is out of stock, please wait patiently as we will restock the products from the vendors. Please refer to the time taken for restocking products that are currently out of stock.

We are here to remind you that some products (such as 3C, home appliances, or products that have been opened,...) need to be tested by the manufacturer, so the processing time takes aboutseven working days. After the vendor testing is completed, we will arrange the exchange/refund for you as soon as possible and notify you of the relevant progress by E-Mail.

若您收到商品的時間已超過十天猶豫期，恐將無法為您辦理退換貨事宜。

If you have received the goods for more than ten days of cooling-off period, we may not be able to handle the return or exchange for you.

若取件方式為7-ELEVEN取貨，換貨新品將寄至您會員專區內所留聯絡地址，因此煩請您辦理換貨前可先至會員專區內確認您的收件資訊是否正確，避免因地址有誤導致換貨商品配送不達，影響您收到商品的時效性。

If you choose the service of  7-11 Payment upon Pick up, the new product will be sent to the contact address provided in your member area. Please go to the member area to confirm whether your receiving information is correct before the product exchange. This way, you can avoid the failed delivery of the replacement product due to the wrong address, which will affect the timeliness of your receipt of the product.

若換貨商品需更改為退貨，請您可來電或來函提供訂單編號及商品名稱，以利客服為您確認。

If you want to change the exchange for a refund, please call or write to provide the order number and product name so that the customer service will confirm it for you.

 

博客來提供線上下載退換貨折讓單，您可下載後填寫寄回或傳真辦理。

Books.com.tw provides an online download of the credit note for return and exchange. You may download it and send it back or fax it.

【國內訂單】

• 您可參考線上申請退貨/換貨說明，若您無法於線上申請退換貨、轉廠商出貨商品，或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範)，請洽詢客服人員。
• 退換貨申請依線上申請資訊為主。
• 自行郵局寄回者，出貨明細表請勾選：處理方式_瑕疵換貨或退貨、原因及簽名，三聯電子發票若您於訂購時不同意由博客來代為處理發票及銷貨退回證明單者，辦理銷退者請蓋公司發票章，若未勾選處理方式，將視同以退貨方式處理。
• 換貨不可換色、換size，只能更換相同商品，若您所訂購並非您需要的商品，請您改辦理退貨。而新品若未指定寄送地址，超商取貨者將寄送至會員地址，宅配出貨者將寄至訂單地址。
• 國內訂單(收/取件地為臺灣)，商品若已攜至國外欲辦理退換貨，自行寄回郵資將不退還，若辦理換貨，新品僅能寄送至臺灣(無法寄送海外)。建議您務必確認商品無瑕後再帶離臺灣。

 

【海外訂單】

• 海外訂單目前僅能線上申請瑕疵退貨，若個人因素辦理退貨，自行寄回郵資將不退還，若因商品瑕疵欲辦理換貨，請先洽詢客服人員。(請勿自行將商品寄回，若自行寄回請自行負擔寄回運費)

 

​【溫馨提醒】

• 博客來收到您寄回的包裹後，將以e-mail與您確認。

      換貨：若欲更換的商品有庫存，商品將於三個工作天內為您寄出；若商品無庫存，則需請您稍候，我們將與廠商調貨，調貨時間可參考無庫存商品要調貨多久？

      退款：請您參考退款方式說明

• ​會員訂購後若大量退換貨，由於已造成作業上之困擾，故博客來可視情況採取拒絕交易或永久取消其會員資格辦理。